IMPORTANT COVID-19 POLICIES UPDATE ATTENTION
We apologize for the length of this update, but in these uncertain times we want to provide you with detailed information. Please do NOT skim through this update! We ask that you read all information carefully, as certain sections may or may not apply to your reservation.
Current Status and Anticipated Re-Opening Date
As of March 20th, 2020 Ouray County closed all short term lodging until April 30th. We anticipate a possible extension of that closure through most of the month of May with the park opening for short term reservations by Memorial Day Weekend if the short-term lodging restriction is lifted.
We are currently permitted to have new guests if they book stays that are 30 days or greater, as long as they follow a 14 day self-quarantine to their RV upon arrival. This is will be effective as long as the "stay at home" orders are in place.
As we receive updates, we will immediately notify all guests affected by any changes or extended closures. Our first attempt will be via email. If no response, we will call and text guests personally to ensure that guests receive this important information.
Charges/Cancellations/Refunds – related to current COVID-19 State / Federal Travel Guidelines
At this time, we are NOT charging guests for any future reservation as per normal policy until we contact you personally. You will continue to receive our automatic reservation reminders scheduled at designated dates prior to arrival. We will personally contact you first via email, followed by a phone call or text message for ANY summer reservation. If you have a Deluxe Cabin, we will contact you around 70 days prior to arrival. If you have an RV site or Rustic Cabin, we will contact you around 40 days prior to arrival. MOST guests have not been charged at this time, as policy states we charge you 30 days prior to arrival (or 60 days prior to arrival for Deluxe Cabins). If you booked online, you were NOT charged automatically.
Once we contact you to confirm your reservation and you agree to the charges, we will charge you as per normal policy (30 days prior to arrival for Rustic Cabins/RV sites and 60 days prior to arrival for Deluxe Cabins). After you are charged, our normal cancellation policy and extenuating circumstances policy will apply to your reservation and you will not be eligible for a full refund if you choose to cancel for reasons of "personal concern" surrounding COVID-19.
However, the following applies to ALL Reservations:
Refunds and Cancellations related to COVID-19:
1. Any reservation that we are forced to cancel due to CLOSURE of our park will receive a FULL REFUND if you have already paid in full.
2. Any guest that must cancel due to current travel restrictions that will prevent them from arriving to our location will receive a FULL REFUND if you have already paid in full. Documentation will be required.
3. Any guest that is diagnosed with Coronavirus (or had a known exposure to Coronavirus) and must NOT travel will receive a FULL REFUND if you have already paid in full. Documentation will be required.
If you have not been charged and wish to cancel your reservation, we ask that you respond to this email with a request to cancel as per normal cancellation policies (30 days or greater prior to arrival for RV sites/Rustic Cabins and 60 days or greater for Deluxe Cabins). Please ensure your name (as listed on the reservation) and reservation number are included.
If you booked as part of a Group Reservation, Holiday (Memorial Day, July 4th week, Labor Day), or Special Event Booking (FJ Summit week) and have already PAID in full, all of these reservations are NORMALLY considered Non-Refundable.
However, if your reservation falls into one of these classifications and you wish to cancel due to personal concerns about traveling this summer (versus closures or travel restrictions), please read the following:
1. We will honor a refund for these reservation types, less a 5% processing fee, if you cancel 60 days or greater prior to your arrival date. This is to allow us time for possible re-booking.
2. We will not issue refunds if you choose to wait until less than 60 days prior to arrival. Our standard cancellation policy will apply (except for the 3 previously stated COVID-19 exceptions)
3. As always, extenuating circumstances are eligible for full refunds (less a 5% processing fee) anytime before arrival with documentation (RV accident or breakdown, hospitalization, death in the family).
We are hoping and praying daily for the recovery of our country from this terrible pandemic. We are all in this together and this will make us stronger as a community and nation.
Your safety and concerns are of the highest priority to us as a family and a business. Please do not hesitate to contact us personally by phone at 970-325-4523 for any concerns.
The Perkins Family
We attempt to honor all site requests but we must maximize space in the park, especially during our short peak season. We guarantee site TYPE, but we cannot guarantee specific site number(s) to any guest. If you have any questions, please contact the office at any time.
We strive for excellence and want every guest to have a wonderful stay in our park!
Please keep in mind that many of our guests make vacation plans to Ouray months or up to a year in advance. We understand that sometimes plans change and guests need to move their dates or even cancel a reservation.
We do not take "deposits" for any reservation, but we do require a valid credit card on file at all times in order to hold a reservation for you.
Rate changes MAY occur from the time of your original booking, if you have booked the previous year. We allow guests to book up to one year in advance. Rate adjustments (if needed) are made in December for the following year. Reservations made for a stay in the same calendar year will not have any rate adjustments applied.
Gift Certificates may NOT be redeemed for any reservation dates that encompass a holiday period or special event. Gift Certificates have no cash value and may only be redeemed once. Guests may not cancel a reservation made with a gift certificate and receive another credit for a future date, or receive the balance on the gift certificate in cash or credit back to a credit card. Payment Policy
PAYMENTS: Deluxe Cabins booked less than 60 days prior to arrival OR for holidays, special events, or group multiple/ site bookings must be paid IN FULL at the time of booking. Rustic/Historic Cabins and RV sites booked less than 30 days prior to arrival OR for holidays, special events, or group/multiple site bookings must be paid IN FULL at the time of booking. See below for detailed cancellation policy.
Deluxe Cabins booked greater than 60 days in advance: The credit card on file will be charged for the entire balance 55-59 days prior to your arrival date and is NON-REFUNDABLE back to your credit card on file. See below for detailed cancellation policy.
Rustic/Historic Cabins booked greater than 30 days in advance: The credit card on file will be charged for the entire balance 25-29 days prior to your arrival date and is NON-REFUNDABLE back to your credit card on file. See below for detailed cancellation policy.
RV sites booked greater than 30 days in advance: The credit card on file will be charged for the entire balance 25-29 days prior to your arrival date (maximum 30 days of charges for customers who book greater than a 1 month stay) and is NON-REFUNDABLE back to your credit card on file. See below for detailed cancellation policy.CANCELLATION POLICY
The owners have designed what we feel is a fair and reasonable policy that will allow guests to make changes or cancel with either no charges or tiered charges (based upon the date of cancellation and type of reservation). Any cancellation prior to your arrival that incurs a fee will be issued a Gift Certificate for the charges as outlined in our policy. This Gift Certificate may be applied towards a future stay date 180 days from your original arrival date so that a guest will have the opportunity to come back to Ouray at another time and visit our park.
We send email reminders of your reservation at 90 days, 60 days, 40 days, 10 days and 1 day prior to the start of your reservation to assist you with your vacation plans. Please check your reservation carefully to ensure that you know your arrival and departure dates. Refunds (or gift certificates) are not given for unused portions of a reservation due to early check out after you have arrived at the park.
ALL CANCELLATION REQUESTS MUST BE RECEIVED VIA EMAIL so that we have a record of the request. We will send you a confirmation of a cancellation via email for your records. If you do not receive a cancellation email, it is your responsibility to contact us by phone to ensure that your reservation has been cancelled and request the email cancellation notice.
RV SITES: We have a tiered 30 day cancellation on any reservation for RV sites. To avoid any penalties, cancellation must occur at least 30 days prior to the start date of your reservation. Cancellation between 8 days and 29 days prior to arrival will be charged for 50% of the total reservation, regardless of the length of stay (maximum 30 days of charges) and this amount will be issued in the form of a Gift Certificate for guests to use on a future stay in the park. Cancellation of an RV site with 7 days or less notice from your scheduled arrival date bears a 100% responsibility for the entire reservation (up to 30 days of charges) and this amount will be issued in the form of a Gift Certificate for guests to use on a future stay in the park.
Gift Certificates will be emailed to guests for the total amount of the charges, as we truly want you to come back and stay with us in Ouray!
Guests who fail to call and cancel or "no show" will not be issued a Gift Certificate for a future stay.
GROUP OR MULTIPLE SITE/CABIN RESERVATIONS: Our definition of a "group" or "multiple site and/or cabin" reservation is 3 or more sites and/or cabins coming in together with overlapping dates and meeting at our park. Group or multiple site/cabin reservations create a higher risk for multiple cancellations, as people are often traveling together. For this reason, these reservations are NON-REFUNDABLE back to your credit card on file and must be paid in full at the time of booking if booked in the same calendar year. If booked in the previous calendar year for the next season, payment is required by January 31st of the following year. Booking reservations separately online or over the phone does not create an exemption from this policy. Cancellation of any reservation that is part of a group or multiple site reservation, regardless of the date of cancellation, will be issued a Gift Certificate for the total charges and may be applied towards a future stay date 180 days from your original arrival date. If the cancellation is due to an RV accident/breakdown, or due to hospitalization, illness, or death in the family, please refer to our cancellation policy specifically related to these events.
ATTENTION: We have a ZERO CANCELLATION POLICY for Memorial Day weekend, 4th of July week, Labor Day weekend, Thanksgiving weekend, Christmas Eve and Christmas Day, New Year's Eve and New Year's Day, Ice Festival, or Special Events. These reservations are 100% NON-REFUNDABLE and must be paid for at the time of booking if booked in the same calendar year. Ice Festival Reservations, if booked in previous calendar year, must be paid for by October 1st (or at the time of booking if booked after October 1st). Guests will not be issued a Gift Certificate for a cancellation of these bookings. If booked in the previous calendar year for the next season, payment is required by January 31st of the following year.
CABIN RENTALS: Deluxe Cabins have a minimum 60 day cancellation notification prior to the start date of your reservation. Rustic and Historic Cabins have a minimum 30 day cancellation notification prior to the start date of your reservation. To avoid any charges, cancellation must occur prior to these deadlines. If you must cancel the reservation after the deadline has passed, guests will be emailed a Gift Certificate for the total amount of the charges, as we truly want you to come back and stay with us in Ouray!
CANCELLATION DUE TO RV BREAKDOWN/ACCIDENT, HOSPITALIZATION, ILLNESS, or DEATH IN THE FAMILY:
We understand that RV breakdowns or accidents occur at the worst possible times, and are often very costly. If you have an accident or experience an RV breakdown enroute to our park, we will consider refunding your entire reservation, less a 5% credit card processing fee. Proof of the accident or breakdown must be submitted to our office.
Should a guest become so ill that they cannot travel or require hospitalization before their scheduled arrival or during their stay, the owners will consider waiving all fees if the request would incur any type of cancellation fees. We will require an official doctor's note or proof of hospitalization in order to waive all cancellation fees, less a 5% credit card processing fee.
If a guest has a death of an immediate family member, the owners will waive all fees if the request would incur any type of cancellation fees. A copy of the obituary will be required for a waiver of all cancellation fees, less a 5% credit card processing fee.
CANCELLATION DUE TO INCLEMENT WEATHER IN THE AREA: This is effective ONLY for the dates of October 1st-May 1st. Should you need to cancel your reservation due to inclement weather in our specific region that has resulted in the Colorado Department of Transportation advising against road travel to our specific area, we will cancel the reservation at no charge to the guest IF THE GUEST CALLS OR EMAILS with a cancellation, less a 5% credit card processing fee. Guests who fail to call and cancel or "no show" will not be issued a refund.
CHANGING YOUR DATES: (Cabins and RV sites): We are happy to assist you with reservation changes at any time. Changes made 30 days or greater prior to arrival will not incur any charges. Changes made less than 30 days prior to arrival that result in a reduction of the number of days for your rescheduled dates will incur either 50% percent or 100% responsibility for those removed days as deemed in our standard cancellation policies. The guest will be issued a Gift Certificate for the total charges and may be applied towards a future stay date 180 days from your original arrival date. A guest that reschedules with less than 30 days prior to their arrival date must have a new arrival date within 90 days of the original arrival date and must pay for their reservation in full at the time of booking. CHECK-IN & CHECK-OUT
Any visitors to your designated RV or Cabin site must check in at the office and obtain a visitor pass.
RV Check-in / Check-out: 1:00 PM & 11:00 AM
Cabin Check-in / Check-out: 4:00 PM & 10:00 AM
RV reservations which arrive after the regular office hours will have a reservation packet inside the "INFO BOX" with the RED LID next to the front door of the office. You will need to check-in at the office no later than 9:00 AM the following morning.
Cabins reservations will need to telephone our office during regular office hours to let us know what time you expect to arrive, so we can make arrangements to open your cabin and to provide you with the key and codes for the respective shower/restrooms. If you fail to call, you will not be able to access your cabin until the following morning when our office opens, and you will be charged for the night's stay.
Please renew your site by 9:00 AM if you are staying another day. Additional charges will be incurred for late departures. No refunds for early departure or adverse weather.MAIL DELIVERY
The United States Postal Service (USPS) does NOT deliver or pick up mail to our street location. As a business, we have a private post office box in town, but we are not permitted to allow our guests to send mail to this post office box. If you need mail sent to this location, please use UPS or Fed-Ex for your delivery service and your package will be delivered to our office front door. The address should include the following:
YOUR NAME, c/o Ouray RV Park and Cabins, 1700 Main St., Ouray, CO 81427. VISITORS
All visitors must check in at the office. It is $5.00 per guest, if your visitor(s) will be spending the night.VEHICLES & PARKING
Speed limit is 5 MPH within the park at all times! This is for everyone's safety and to keep the park a pleasant environment for all of our guests. If you are stopped for speeding, we will kindly remind you to follow the posted signs and reduce your speed.
All RV's must be parked as instructed by an Ouray RV Park Staff Member. Our policy is to guide you into your space in order help you maximize the space in your site and avoid any problems. Parking of tow vehicles should not obstruct the main road in front of your site.
Riding ATV's of any sort is strictly prohibited in Ouray RV Park. You may drive your ATV up to the gas station adjacent to the park and back to your site only. Only adults are allowed to drive ATVs to the gas station. Ouray does not allow any ATVs (even if licensed and plated) to be driven on HWY 550 (Main St). If you drive to the gas station adjacent to the park, stay on the shoulder.
RV site includes RV + 1 vehicle and trailer. No more than three vehicles (trailers included) are allowed on a site at any time. Additional vehicles will be charged $10/night and are subject to available space in the park. If your trailer is too large to fit into your site, please ask us about available overflow trailer parking and we will be glad to assist you.
Outdoor gazebos are allowed in your RV site, as long as they do not interfere with adjacent sites. Be advised that these must be tied down securely, as we have strong winds in the park during all seasons.
Additional tents for sleeping may NOT be set up in RV sites. EXCEPTION: The City of Ouray allows us to have tents in our circle RV sites during the NON PEAK season, as all other tenting locations in the area are closed from October-April. One tent per site only.
Washing of vehicles is allowed within the park at no additional charge.PET POLICY
Pets are not allowed in any public buildings or cabins (except for Rustic Cabins A,B, C and D). We must be notified in advance of pets that will be going into those specific cabins. If you booked through an external website (Booking.com, Expedia, AirBNB, etc) you must call the office in advance to verify the cabin you have booked is pet friendly and pay all additional fees up front.
Pets are permitted in RV sites if kept quiet and leashed at all times when walking through our park or outside of your RV. Do not leave your pet outside unattended! We do not have any restrictions on size or breed. No more than 4 pets per site.
We accept a maximum of 2 pets per cabin in Cabins A, B, C and D only.
Note: There is a $100 refundable pet deposit for pets in Cabins A, B, C and D. Additionally a $20 per night per pet non-refundable pet surcharge with all reservations is automatically added to the reservation (maximum of 2 pets in a cabin). Add the number of Pets during initial reservation via Guests drop down box. Pets may not be left unattended in the cabin while the pet owner is off property to ensure the pet's safety and comfort.
Note that there is also a one-time housekeeping $25 cleaning fee for all Non Deluxe Riverfront Cabin reservations. This is in addition to the $20 per night per pet non-refundable pet surcharge.
We do not have a designated pet walk. Many guests enjoy walking pets by the Riverwalk. Clean up after your pet immediately! We want to keep the park nice for all of guests. If you or your guests are observed by Ouray RV Park owners or staff to be in violation of our pet policies, one verbal warning will be issued. A second violation of our policies will result in an immediate eviction from the park with no refund.CAMPFIRES
Wood burning campfires are NOT permitted in the park due to the fire risk associated with severe high winds in the area. Propane firepits, charcoal grills, and wood pellet grills are permitted (unless Ouray County has deemed any fire restrictions for the season). Please dispose of your coals after they are completely cold in the dumpster.
We offer propane firepits for rent at the office, which many of our guests find very enjoyable. Please contact us to reserve a firepit and we will deliver to your site!GENERAL COURTESY
No excessive consumption of alcoholic beverages
Please do not damage the trees or shrubbery
Quiet hours are from 10:00 PM – 8:00 AM
Our Showers/Restrooms are closed daily from 10:30AM – 12:00 PM for cleaning
Doughnut gasket or threaded with 90-degree angle/elbows must be used on all sewer hook-ups
Please place your trash into the dumpster that is centrally located in the RV Park
Do not leave any trash outside, as we do occasionally have visits from bears and other animalsSAFETY & DISCLAIMER
Please secure your own valuables. The park is not responsible for loss or theft. The park is not responsible for any accidents or injuries resulting in or around the park.CABIN RENTAL POLICY
We love our Deluxe and Camping cabins and hope that you do too! A valid credit card is required on file for all cabin rentals. While in the cabins, please remember the following:
NO SMOKING, NO VAPING or MARIJUANA USE in the cabin or on the deck of the cabin. Smoking or Vaping is allowed only at the picnic table area in front ot the riverfront cabins or at the outdoor table at Historic Cabin E. Guests must properly dispose of cigarettes after they are completely extinguished for fire safety. Smoking of marijuana is completely prohibited on Ouray RV Park and Cabins property.
If evidence / observation of violating the smoking policy, a $300 fee will be added to your bill
No pets are allowed in the deluxe or historic cabins at any time. Pets are permitted in Cabins A, B, C and D only if deposit and fees are paid in advance of arrival.
No grilling on the deck of cabin
You may use your own portable grill on the grass or the picnic table in front of the cabins. No grilling on the decks of the cabins for fire safety.
No cooking in the camping cabins beyond the scope of the microwave
Towels and linens are not to be removed from the cabin or taken to the hot springs
Do not leave the doors open or remove the screens, as it will attract bugs and possibly animals into the cabin
Lock all of the doors when you leave the cabin for the day
All items in the cabin are inventoried before your arrival and at your departure
Missing items from the cabin will be charged back to your card on file
Showers are closed from 1100-1300 daily for cleaning, so please plan accordingly
Please note that there is a one-time $25 cleaning fee for all Rustic Riverfront cabins and the Historic Cabin, and a $75 cleaning fee for all Deluxe Riverfront cabins, regardless of the length of stay. This fee is automatically added to your reservation at the time of booking.
Although the cabins are cleaned professionally for the next guests, we ask that you leave the cabin in good condition, as expected with any Airbnb Rental.
Take all trash to the dumpster located behind the office.
Strip used linen from the bed and place in a pillowcase on the foot of the bed.
Do NOT remove mattress pads, unless they are soiled.
Place used towels in a pillow case and leave at the foot of the bed with other linen,
Fold any quilts and place them on the bed.
Deluxe Cabin - Wash all dishes and place them in the dish drainer.
Deluxe Cabin - Turn off the coffee pot, all appliances in the kitchen, television and lights as your leave. Do not turn off heat/ac units, please!
Lock the door upon your departure.
Check out time is 10:00 a.m. Please text (970) 325-4523 upon departure. THIS DOCUMENT WAS LAST UPDATED ON December 21, 2019.